Privacy Policy

1. Information We Collect

When you create an account and use vv66, we may collect the following categories of personal information:

• Identity information: full name, date of birth, username, and a copy of a government-issued identification document for account verification purposes.
• Contact information: email address, phone number, and residential address (city, district, Bangladesh).
• Financial information: transaction history, deposit and withdrawal records, preferred payment methods such as bKash, Nagad, Rocket, Upay, or bank transfers.
• Technical data: IP address, device type, operating system, browser type, and session activity logs collected automatically when you access our platform.
• Usage data: gaming preferences, betting history, bonus usage, game session duration, and interaction patterns within the vv66 platform.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. If any such data is incidentally provided, it will not be processed for any purpose other than immediate deletion.

2. How We Use Your Information

vv66 uses the personal information we collect for the following legitimate purposes:

• Account creation and management: to register your account, verify your identity, process your login credentials, and maintain your account settings.
• Transaction processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels, and to maintain accurate financial records.
• Platform improvement: to analyse usage patterns, fix technical issues, develop new features, and personalise your gaming experience on vv66.
• Responsible gaming compliance: to monitor gaming patterns, identify signs of problem gambling, enforce self-exclusion requests, and apply deposit and bet limits in accordance with responsible gaming standards.
• Marketing communications: to send promotional offers, bonuses, and product updates to users who have opted in. You may withdraw this consent at any time.
• Legal and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, and any activity that violates our Terms and Conditions or applicable law.

3. Legal Basis for Processing

Where data protection principles require a lawful basis for processing personal data, vv66 relies on the following grounds:

• Contractual necessity: processing required to fulfil the terms of our service agreement with you, including account operation and payment processing.
• Legitimate interests: processing carried out for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests do not override your fundamental rights.
• Consent: where you have given explicit consent, for example to receive marketing emails or allow non-essential cookies. You may withdraw consent at any time without affecting prior processing.
• Legal obligation: processing necessary to comply with applicable laws, regulatory requirements, anti-money laundering rules, and court orders.

4. Sharing of Your Information

vv66 does not sell or rent your personal data to third parties. We may share your information only in the limited circumstances described below.

Circumstances in which we may share your data include:

• Service providers: trusted third-party vendors who assist in operating our platform, including payment processors (bKash, Nagad, Visa, Mastercard), identity verification services, analytics providers, and customer support tools. These parties process your data only on our instructions and are bound by confidentiality obligations.
• Legal and regulatory authorities: where disclosure is required by law, court order, or regulatory authority, including financial intelligence units and anti-money laundering regulators.
• Business transfers: in the event of a merger, acquisition, or sale of business assets, your data may be transferred to a successor entity, subject to equivalent privacy protections.

5. Payment Data & Financial Transactions

vv66 supports local payment channels popular in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as international card networks such as Visa and Mastercard. When you make a deposit or withdrawal, the transaction is processed through the relevant payment provider's secure infrastructure.

vv66 does not store full card numbers or mobile banking PINs on its servers. We retain transaction reference numbers and amounts solely for account history, dispute resolution, and regulatory compliance purposes. All amounts are recorded in BDT (Bangladeshi Taka) using the ৳ symbol.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit vv66. We use the following types of cookies: essential cookies (required for the website to function correctly), performance cookies (to measure page load times and user flows), and analytical cookies (to understand which sections of vv66 are most popular among our Bangladeshi users).

You may disable non-essential cookies through your browser settings at any time. Disabling essential cookies may impair certain platform features. We do not use cookies to collect sensitive personal information or to track your activity on third-party websites outside of vv66.

7. Data Retention

vv66 retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Account data is generally retained for the duration of your account plus a further period to satisfy legal and regulatory retention obligations.

If you close your account or request deletion of your data, we will erase or anonymise your personal information within a reasonable timeframe, except where retention is required to comply with legal obligations, resolve ongoing disputes, or enforce our agreements.

8. Your Rights

As a user of vv66, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address provided at the end of this policy.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: in certain circumstances, you may request that we limit the way we use your personal data while a complaint or review is pending.
• Right to object: you may object to the processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing purposes.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all valid data rights requests within a reasonable time. We will not charge a fee for handling your rights requests unless the request is manifestly unfounded or excessive.

9. Children and Age Restrictions

vv66 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use vv66 or submit any personal information to us.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data from our systems. Parents or guardians who believe their child may have created a vv66 account should contact our support team immediately.

10. Security Measures

vv66 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, restricted internal access controls, regular security audits, and staff training on data handling best practices.

While we take all reasonable steps to safeguard your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect any unauthorised activity on your vv66 account, please contact our support team immediately.

11. Changes to This Privacy Policy

vv66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of vv66 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vv66 handles your personal data, our support team is available around the clock to assist you. Players from Dhaka, Chittagong, Khulna, Sylhet, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all welcome to reach out.

Email us at: [email protected]